At that time, i was sent to Europe for work assignment and the only reason i enrolled was because our travel desk advised us too.
Anyway, i haven't once checked the points i earned (knowing there are measly anyways) since i registered. Although i do know i have used the membership number twice during the trips and once i tried using it for a flight booking via Kingfisher (because it is listed as partners) in India as well but the system was F*cked up that day.. (that's another complaint i have on the stupid budget airline of India. What kind of @*#&* doesn't accept international credit cards but only Indian credit cards??!! Explain that to me!)
So anyway, out of the blue today, i decided to check Flying Blue points; which brings me to the point of this whole entry today.
Firstly, the login username isn't as
Second step was the all important password. Knowing i have forgotten this for sure, i decided to click on the option "Request for new pin code".
As expected, the secret question and answer popped out. Mine was about a certain anniversary date which i still remember. Sounds easy enough no? Well guess what, it wasn't.
Because apparently, the password has to be all WORDS and not numbers! (Tell me which stupid convention standards do KLM follow? the Prehistoric Password Naming Convention where it can be easily hacked as its non symbols and non numbers?? Seriously!)
So okay, i type in the month and date in 2 different languages and few different combinations before its locked after 3 tries. Great!
Giving up, i decide to call Flying Blue desk (call centre). The number is a local (Kuala Lumpur) number mind you, but the lady that answers has a very nice European accent. I am wondering if this is part of the 'training' or if she is genuinely an expat.
I then proceed to tell her my dillemma and she asks the standard questions like first name and last name etc. Next she asks my post address. I had to ask her to repeat that again as i thought it was an odd question. Finally after giving her my full postal address (and hoping it was the same one i registered with), she clears me off as a genuine user.
So then she says this, "Okay, i have submitted your request for new pin code to our office in Paris. It will be sent to you via post".
I went "WHAT??? u mean email right?", to which she replies cooly (i had the feeling she was enjoying this) and said "No. Post".
Being stubborn, i asked again "you mean snail mail??" and she said "yes". I almost snorted but decided to be polite and said, "you have a website and all, and yet you guys send password via post??" And then i added "so how long will this take"?
She said "8 weeks."
My reply? I laughed and said "why not send it via EMAIL if i may ask?"
She said, "well, we have a website and you can change your pin code from there if you want faster"
Me: "But i told you i can't remember the
She: "Well, then i guess you will have to accept the 8 weeks then" (at this point, i swear i can picture her so smug and truly enjoying this!).
I said okay and hung up. I wished i could give her a piece of my mind. Had it not been for their stupid password naming convention, i wouldn't even need to call you! But alas, better sense prevailed.
Man, i so wish they let me travel with MAS last time. Not only KLM totally SUCK, their planes are ancient, the steward/dess equally ANCIENT and HAGGARD looking, on-flight entertainment SUCKIEST i've ever come across, service HORRIBLE and the best part... the baggage handling from KLM is LEGENDARY for A) Missing it , B) Sending it halfway across the world on the opposite direction, C) baggage coming back looking like it has been thru the war zone.
Need i say more?
Small talk: Having travelled on long-haul on both Economy and Business class. The latter, didn't impress me much because i know MAS, SQ and Cathay fare FAR MORE better in terms of the Lux factor.
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